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ShieldMarc

Terms of Service

Last updated: 20 March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the ShieldMarc platform, website and services (collectively, the "Service") operated by ShieldMarc ("we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Accounts & Free Tools

Certain features of the Service ("Free Tools") are available without creating an account. By using the Free Tools you still agree to these Terms and our Privacy Policy.

To access the full dashboard and monitoring features, you must create an account. You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement.

3. Subscriptions & Billing

We offer a free Starter plan with no time limit. Paid plans are billed monthly or annually in advance via Stripe. All prices are displayed in GBP and exclude VAT where applicable.

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

We reserve the right to change pricing with 30 days' written notice. Existing subscribers will be notified by email before any price change takes effect.

4. Domain Slots, Brand Protection & Expansion Buckets

Each paid plan includes a set number of domain slots that determine how many domains you can actively monitor. The following rules apply:

  • Brand domain grouping (MSP only): On the MSP plan, TLD variants and subdomains of the same brand are counted as a single domain slot at no extra cost. For example, example.com, example.co.uk andmail.example.com all count as one slot. This is our brand protection promise: securing your brand across regions should never cost you extra slots.
  • Expansion buckets (MSP only): The MSP plan includes 100 domain slots. If you need more, additional slots are available in buckets of 50 for £39.99 per month each. Buckets are added to your subscription and billed alongside your base plan. There is no upper limit on the number of buckets you can purchase.
  • Other plans: Domain slots on the Professional plan count each domain individually. Brand domain grouping and expansion buckets are not available on this plan. To manage more domains, upgrade to MSP.
  • Tools & monitors: All lookup tools (DMARC checker, SSL checker, DNS lookup, SPF flattener, domain trust rating and others) are free and unlimited on every plan, including MSP. Continuous monitors (SSL, DNS, uptime) and team member seats are unlimited on the MSP plan and are not affected by domain slot limits.

We sell capacity in fixed buckets. There are no per-domain surcharges, overage fees, or hidden metered charges. The price you see is the price you pay.

5. Free Trial

New organisations are eligible for a free trial of the ShieldMarc platform (90 days for early access members, 30 days after public launch). No credit card or payment information is required to start a trial.

The following conditions apply to the free trial:

  • One free trial is available per email domain. If an organisation already exists for your company's email domain, you are not eligible for a new trial. Request an invitation from your organisation's administrator instead.
  • Trials last 30 or 90 calendar days depending on eligibility. Days are counted from midnight UTC on the day after sign-up, decrementing by one at midnight UTC each day.
  • At the end of the trial period, your account will automatically revert to the Free plan. Domains and monitors that exceed the Free plan limits will be suspended (not deleted) and will be restored upon upgrading to a paid plan.
  • We reserve the right to terminate or restrict a trial if we reasonably believe it is being used to circumvent paid plan limits, or if any term of this agreement is breached.
  • Trial availability and duration may change for new sign-ups at any time. Existing trials are unaffected by any such change.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use automated tools to scrape, crawl or extract data from the Service beyond normal API use.
  • Deliberately circumvent rate limits, access controls, or security mechanisms.
  • Resell or redistribute the Service without our prior written consent.

We apply rate limits to protect the Service. Repeated or deliberate attempts to exceed these limits may result in temporary or permanent suspension of your access.

7. Intellectual Property

All content, trademarks, logos and software comprising the Service are owned by ShieldMarc or its licensors. You may not copy, modify, distribute or reverse-engineer any part of the Service without our express written permission.

8. Your Data

Your use of the Service is also governed by our Privacy Policy. We process data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You retain ownership of all data you submit to the Service (domains, DMARC reporting addresses, team member information, etc.). DMARC report data is retained for 365 days on all plans, then automatically purged. Enterprise customers may negotiate extended retention as part of a custom plan. Upon account or organisation deletion, your remaining data will be removed within 30 days, except where retention is required by law.

9. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure incidents, or events beyond our control may cause temporary downtime. We will make reasonable efforts to notify you in advance of planned maintenance.

10. Limitation of Liability

The Service is provided "as is" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, ShieldMarc shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability to you for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability, Intellectual Property, and Governing Law) will remain in effect.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms, please contact us at [email protected].